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Terms and conditions

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These Terms and conditions describe your rights and responsibilities as a user of a Queensland Government Digital Identity (the System).

The Department of Communities, Housing and Digital Economy may make changes to the System and these Terms and conditions at any time. Your ongoing use of the System constitutes your acceptance of any new Terms and conditions.

A Queensland Government Identity gives you fast, secure and easy access to Queensland Government online services. Our aim is to ensure that:

  • We make it convenient, secure and easy to conduct business online with the Queensland Government.
  • We can save you time and improve your online experience by providing your personal information to the online Queensland Government services you access via the System.


Within these Terms and conditions the following definitions and interpretations will apply;

"Identity" refers to your Queensland Government Digital Identity; also referred to as Digital Identity
"Agency" means an agency of the Queensland Government that provides online Government services
"Login" refers to the username and password used to access your Digital Identity. You can either set up a QGov username and password or use your existing Google, Microsoft or myGovID (business) login details.
"System" means the online service which provides a single login to services offered by multiple Agencies.
"We" means the Department of Communities, Housing and Digital Economy of the Queensland Government.

Your privacy is important to us.

We protect your personal information and will be clear and open about the use of your personal information. The Department of Communities, Housing and Digital Economy manages personal information in accordance with Information Privacy Act 2009.

We've taken steps to ensure the System enables you to have full control over how your information is used. The following information details how we collect and manage your information.

What information do we collect?

We collect information about you when you use our products or services or deal with us. We also collect and store information that you provide about yourself.

To provide you with Queensland Government services online, we need to collect certain personal information such as your name, date of birth, email address and phone number. Personal information is information that identifies you, or from which your identity can be reasonably ascertained.

When your personal information changes, you are required to apply the change/s to your Queensland Government Digital Identity.

The System provides the following functions on the Login page (which must be selected before logging in):

  • Manage your QGov login link allows you to change your email address and/or phone number; and
  • Manage your QGov identity link allows you to change your verified name/s.

The Frequently asked questions, accessible within the System, provide instructions for changing your name.

When you use an existing login, such as Google, Microsoft or myGovID, we collect limited personal information through the System and use it to administer and personalise your Queensland Government Identity, personalising your online experience.

We also collect general information on how you use the System. This enables us to make improvements to how you interact with the System. No identifying information is collected for this.

For more information about the Queensland Government's privacy practices, see our Privacy Statement.

Who do we share your information with?

In order for Agencies to deliver the services to you, we may need to provide your information to the Federal government's Document Verification Service for Identity verification, if required, as well as to the Agencies responsible for the accessed online services.

We will let you know when this occurs, and you have full control whether this information is shared or not. You can change your mind at any time by changing the Sharing Preference within the Manage Your QGov Identity menu.

We may also use or disclose your personal information in circumstances required or authorised by law.

Keeping your information safe

Ensuring the security and integrity of your information is very important to us.

We are responsible for:

  • the security of information while it is collected by, stored on or passing through the System; and
  • the security of the links from the System to systems under the control of Agencies.

We will take reasonable care in providing information and online services we offer. However, we do not accept liability for any loss, damage, cost or expense (to any person or property) including consequential or indirect loss or any loss of profits, data or revenue that could arise as a result of your use of Queensland Government Identity. Further information is provided in the Disclaimer.

Agencies are responsible for the security of information while it is collected by, stored on or passing through Systems within their control in line with Queensland Government Enterprise Architecture Standard: Information Security IS18.

What we ask of you

You must:

  • not access or seek to access any other person's Digital Identity;
  • not permit any other person to use your username and password;
  • keep all private information relating to your Digital Identity and login, such as your username and password, secure at all times; and
  • let us know immediately if you suspect that the security of your Digital Identity or login may have been compromised e.g.: your password or username has been lost or stolen. Contact the department using the details at Contact us.

You should:

  • change your password regularly; and
  • keep your details up-to-date.

Here's some steps you can take to generally keep yourself safe online:

  • protect your computer with anti-virus, anti-spyware, firewall and anti-spam software, and keep the software current; and
  • do not open links in emails or attachments if you do not know the sender or are not expecting an email from the sender;
  • only download files from trusted internet sites.

It is highly recommended that you develop your understanding of security threats posed in the use of online services by consulting sites such as:

  • Stay Smart Online; and
  • ScamWatch.

Lawful purposes

Your Digital Identity must be used only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit the use of the System or Queensland Government services by any third party. This includes refraining from conduct which:

  • is unlawful;
  • may harass or cause distress or inconvenience to any person;
  • involves the transmission of obscene or offensive content; and
  • disrupts Queensland Government services.

You must not post or transmit, via the use of your Login, any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would contravene any law.

You must abide by all requirements of the Queensland Government Acceptable Use Policy.

Information that you provide

If, within the System you are asked to provide information, the information you supply must be complete and accurate. If you supply incomplete, inaccurate or false information, the Department of Communities, Housing and Digital Economy may not be able to provide the service you have requested or may suspend or terminate your Digital Identity.

How do I manage my Queensland Government Identity?

To manage your Digital Identity you will need a login, either:

  • a QGov login; or
  • you can use an existing login, such as Google, Microsoft or myGovID (business).

You can manage your personal details, change your sharing preference and view your transaction history within the Manage your QGov Identity menu accessible on the QGov login screen.

Manage your QGov login

You can change your QGov login details using the Manage your QGov login menu accessible on the QGov login screen.

Proving your identity

For extra security, certain online services require you to "prove who you are". To prove your identity, Australian and State based identity documents will be electronically verified using the Federal government's Document Verification Service. Successful verification will create a digital identity that you can use to access and obtain these Queensland Government Services online. This process is an important part of keeping your personal information safe and secure.

By proving your identity, you agree that we can store your personal details, including:

  • given name;
  • middle name (optional);
  • family name; and
  • date of birth.

You retain total control of this information. Refer to Who do we share your information with above.

Use of Third Party Login Provider

The terms of use and privacy obligations in your use of third-party login providers apply separately to those of this Terms and conditions document.

Please refer to the links at the end of this document for the relevant terms of use and privacy obligations associated with these external login account providers.


Other Agency terms

When you link to and use a Queensland Government service, you may be required to accept and comply with separate terms of use and privacy obligations specific to the Agency providing the service. The Agency terms of use and privacy obligations take precedence over this Terms and conditions document, where they relate to the Agency service being obtained.

Having and using a Login to access your Digital Identity does not:

  • affect or reduce the obligation of any Agency to provide services to you; or
  • affect or reduce any obligation you owe to any Agency in respect to your receipt of services.

Copyright on this site and in relation to the System is owned by the Queensland Government. For more information please refer to our Copyright Statement.

System availability

If the System is not available for any reason, alternative access to member services may be available through the relevant Agency's website. You can communicate directly with the relevant Agency in writing, by telephone or in person.

Linked websites

The Department of Communities, Housing and Digital Economy takes all reasonable care in operating your Digital Identity, but the Agencies are responsible for authenticating you for the purpose of accessing the services under their control.

We accept no responsibility in respect of the Agency services.

We make no representation that the material on any linked website does not infringe the intellectual property rights or any other rights of any person.

We do not authorise or accept responsibility for the reproduction of any material on the System or any linked website.

Please refer to our Copyright Statement.

Suspension or termination for breach of terms

If you breach these Terms and conditions, we may decide to suspend or terminate your access to the System and your Digital Identity.


If any of these Terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining Terms and conditions will continue in full force.

Governing law

These Terms and conditions shall be governed by and interpreted in accordance with the laws and courts of the State of Queensland, and you agree to submit to the exclusive jurisdiction of the courts of Queensland.

This Agreement

This Agreement constitutes the whole Agreement between the Department and you in relation to your Digital Identity and the System, and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.


None of these Terms and conditions will be taken to be waived except by written waiver executed between the Department and yourself.

Third Party Login Provider

If you use a third party for your login, they will have their own terms and conditions and privacy obligations for their logins. For information on these terms and conditions and privacy obligations, please click on the following links.

Online Privacy Statement:
Service (usage) Agreement:
Managing consent for release of data:

Online Privacy Statement:
Service (usage) Agreement:
Managing consent for release of data:

Australian Tax Office
myGovID Privacy Policy:
myGovID Terms of use (User):
Relationship Authorisation Manager (RAM) Privacy Policy:

All efforts to maintain these links will be undertaken however, from time to time, login account providers may change these links, or the content within these links. In the event of these links failing, or if you require more specific information relating to your login account with these providers, please contact your login account provider directly.

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